Questions before you order

Every order goes by FedEx or DHL Express. Delivery takes 2–3 business days to the United States and the United Kingdom, 1–3 business days across Europe, 2–4 to Canada, 2–5 to Australia, and 2–6 business days worldwide.

For orders to the United States, we cover import duties and tariffs ourselves — you pay nothing extra on delivery. Buyers outside the US may be charged import fees by their own customs authority; message us before ordering and we will tell you what to expect.

It depends on the size of the order and how much personalisation is involved. Tell us your event date when you get in touch and we will confirm a realistic timeline before you commit.

Yes. Most of our products can carry names, dates, custom tags or a message of your own. We send a digital proof for approval before anything is printed or engraved.

Yes — bulk is what we do. Weddings, bridal showers, baby showers and memorial services make up most of our work. Send us your quantity and date and we will quote you.

Yes. Everything is made, finished and packed by hand in our own workshop rather than bought in and relabelled.

Yes. Every order is prepared in packaging suitable for gifting, so favours arrive ready to place on the table.

Cancellations are accepted within 2 hours of purchase. After that, personalisation and production have usually started. If something arrives damaged or does not match the proof you approved, contact us and we will put it right.

Yes, and we recommend it — especially for colour. Screens rarely show fabric shades accurately. Request a sample and hold it against your invitation before you order for your whole guest list.